Prateek Gupta

Prateek Gupta

AI Engineering Leader

Bangalore, IN.

About

Highly accomplished AI Engineering Leader and former Technical CEO with 9+ years of expertise in building and scaling AI-driven systems from concept to global deployment. Proven ability to drive technical innovation, architecting infrastructure that reduced costs by 95% ($360K to $18K annually) while scaling to over 250 million devices. Expert in LLM-based agentic workflows, deep reinforcement learning, and production AI systems, seeking to leverage hands-on technical expertise and strategic leadership in a senior engineering role at a leading AI company.

Work

CustomerGlu (formerly Marax AI)

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Co-founder & CEO / CTO

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Summary

As Co-founder & CEO / CTO, Prateek Gupta led product strategy, business growth, and advanced AI innovation, architecting core AI and data infrastructure to achieve significant revenue milestones and industry recognition for a gamification platform.

Highlights

Led strategic product pivot to CustomerGlu, achieving Tech50 recognition by YourStory in 2021 and securing $1.9M in funding from Better Capital and Techstars.

Architected and re-engineered global infrastructure, reducing monthly costs by 95% (from $30K to $1.5K) while scaling a multi-tenant SaaS platform to serve over 250 million devices across 3 global regions.

Built an autonomous AI agent using Claude SDK, functioning as a 'Data Scientist + PM,' accelerating development velocity by 10x for a single engineer.

Developed MARS (Marax Action Recommendation System), a proprietary deep reinforcement learning model that improved user retention by over 40%.

Designed and implemented a real-time data pipeline (Kafka → Python ETL → Clickhouse) capable of processing over 10,000 events per second with sub-50ms p99 latency for critical predictions.

Grew Monthly Recurring Revenue (MRR) from $0 to $35K and secured a 3-year partnership with Capillary Technologies.

CustomerGlu (formerly Marax AI)

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Full Stack Developer

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Summary

As a Full Stack Developer, Prateek Gupta developed initial AI-driven churn prediction systems and established core microservices architecture for early-stage platform development.

Highlights

Built foundational Marax AI churn prediction system utilizing RNNs and advanced timeseries analysis techniques.

Developed and deployed production-grade models for key clients like Bigbasket and Nestaway, impacting millions of users.

Implemented core microservices architecture using Node.js, Python, and MongoDB, ensuring scalable and maintainable code.

Education

Vellore Institute of Technology

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B.Tech Computer Science & Engineering Grade:

Awards

#2 Product of the Day

Product Hunt (for Glu AI)

Awarded for innovative approach to gamification with Glu AI.

Tech50 Startup 2021

YourStory

Recognized as one of the top 50 promising tech startups in India for driving innovation and impact.

Techstars Bangalore Accelerator Class of 2021

Techstars

Selected for participation in the prestigious Techstars accelerator program, validating business model and growth potential.

Skills

AI/ML

Agentic AI (Claude SDK), LLMs, GPT Integration, Deep Reinforcement Learning, RNNs, Transformers, Churn Prediction, Propensity Modeling, Real-time Inference, TensorFlow, PyTorch.

Infrastructure

Kubernetes, Docker, Terraform, Multi-Cloud (AWS/GCP/Azure), Auto-scaling, Spot Instances, Cost Optimization, Bare Metal, Hypervisors, Service Mesh.

Data Engineering

Real-time Pipelines, Kafka, Spark, Clickhouse, MongoDB, PostgreSQL, Redis, ETL, Data Warehousing.

Development

Python, Node.js, Go, JavaScript, React, C++, Microservices, REST APIs, GraphQL.

Security & Compliance

SOC2, ISO 27001, ISO 27017, ISO 27018, Zero-Trust Architecture, WAF, SSL/TLS.